Terms & Conditions
Minimum Stay 1 night weekdays.
Minimum Stay 2 nights at the weekend.
Cancellation policy
Full refund for cancellations up to 30 days before check-in. If booked fewer than 30 days before check-in, full refund for cancellations made within 48 hours of booking and at least 14 days before check-in. After that, 50% refund up to 7 days before check-in. No refund after that.
Book with Confidence Guarantee
If we are unable to welcome you to your holiday apartment due to lockdowns, travel restrictions or government requirement for us to close, we will offer you a full no quibble refund.
- Accommodation is offered subject to availability upon receipt of a booking request and deposit. The deposit is payable at the time of booking and is non-refundable. The balance is due 30 days prior to arrival. If the booking is made less than 30 days before arrival then the full amount is due on booking. Should the accommodation not be available, the deposit, and if applicable the full amount will be refunded.
- We advise you to purchase holiday insurance. Cancellations must be advised in writing by email. You must notify us if you are arriving after 9pm, if you have not arrived before midnight on the day of your arrival, we will deem that you have cancelled your booking, unless notification is given in advance of your time of arrival.
- As the occupier of The Rockefeller, you shall use the hired property for the purpose of a holiday residence for the maximum of agreed persons only and not for any other purpose whatsoever. You must not use the property or any part of it for any improper, immoral or illegal purposes. You should ensure that the property is securely locked when not occupied during the period of the holiday let. We regret we cannot accept bookings from unaccompanied persons under the age of 18 years.
- The Rockefeller is available from 15.00pm (subject to unavoidable delays). The Rockefeller must be vacated by 10.00am on the day of departure.
- Property must be left in a clean and tidy condition. We must be notified of all breakages and damages. A damage deposit of £50 will be held on your card at the time of your stay.
- We do not accept pets in The Rockefeller. Smoking is prohibited.
- We provide sheets, pillowcases, pillows, duvets and covers. However, we ask that you bring your own soap and other bathroom and kitchen necessities.
- Our accommodation includes a fully equipped kitchen, with cutlery, crockery and cooking implements for all guests in the accommodation.
- The Rockefeller does not accept responsibility for any injury, loss, damage, however arising, to any personal property or motor vehicles.
- The Rockefeller through their management reserves the right to refuse any booking application or to refuse or terminate accommodation at their absolute discretion.
- The Rockefeller shall not be liable in the event that accommodation or advertised facilities or amenities shall not be available due to circumstances beyond their control.
- Please check your accommodation thoroughly before departure, as lost property can only be returned to the owner if they are willing to pay postage costs. Any items unclaimed after one week will be disposed of. Any proceeds will go to a charity of our choice.
Our complaints policy and guarantee
If you are not happy about the service you receive from us, please contact us and we will endeavour to resolve your concern.
Your statutory rights are not affected.
